Ascend Log · Support

Keep the
record moving.

Need help, found a rough edge, or have a question about your beta access? Send the details and we will take it from there.

Email support
01 · Access

Where is Ascend available?

Ascend Log is in external testing on iOS, closed testing on Android, and beta on the web. Beta access opens in measured groups while the product is refined.

Request access
02 · Training data

Will a weak connection lose my workout?

Set capture is offline-first. The local training record responds immediately and queued work syncs when a connection returns. If something looks wrong after reconnecting, leave the session intact and contact support with the approximate workout time.

03 · Issue report

What should I send?

Include your phone model, iOS or Android version, Ascend version shown in Settings, the steps immediately before the issue, and a screenshot when one is useful. Never email a password or one-time sign-in code.

04 · Product changes

Where can I see what changed?

The public changelog explains meaningful product decisions and releases. The shorter in-app What’s New ledger describes the update installed on your device.

Open the changelog